📦 Product Delivery 

🤍 Order Processing

All clothing orders are processed within 2–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

🤍 Estimated Delivery Times

  1. Finland shipping:

    ※ standard shipping takes 2–5 business days (by Posti or Matkahuolto)

    ※ Free Local Delivery Available!
    We are happy to offer free delivery to the following locations:

    After placing a successful order, simply email us at dearjiah.studio@gmail.com with your order number and your preferred time slot.

    Once we receive your email, we’ll confirm and arrange your preferred time slot within 1 hour, and your delivery will be arranged for the next business day.

  2. Europe shipping: standard international shipping takes 3–7 business days.

▶ For detailed information on shipping within Finland and to various countries across Europe—including destinations, shipping costs, and estimated delivery times—please click here 

Please note: These are estimated delivery times. Actual times may vary due to shipping carrier delays or seasonal demand.

🤍 Shipping Rates

Shipping costs are calculated at checkout and based on your location and order total.

  • Free Standard Shipping in Finland on orders over €80

  • Expedited shipping is available at an additional cost

🤍 Delivery Issues

If your package is lost or delayed, please contact us at dearjiah.studio@gmail.com within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.

🔁 Return Policy

🤍 Legal Notice on Returns

Under the EU Consumer Rights Directive, customers generally have the right to withdraw from an online purchase within 14 days without giving any reason. However, this right may be limited in certain cases.

Because our products are clothing items and we only accept returns in cases of faulty, damaged, or incorrect items, the right of withdrawal under the EU directive does not apply in full. We do not accept returns based on personal preferences, wrong size ordered by the customer, or change of mind.

We ask customers to contact us within 3 days of delivery if:

  • The product is defective or damaged from the supplier

  • You received the wrong size, color, or product

This return policy is in line with Section 6:16 of the Finnish Consumer Protection Act, which allows businesses to limit returns in cases where products are customized, made to order, or hygiene-related — such as worn clothing.

If you have questions regarding your rights as a consumer, you may refer to the Finnish Consumer Ombudsman or visit https://www.kkv.fi/en/ for more information.

🤍 Return Eligibility

We accept returns within 3 days of delivery on eligible clothing items. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with tags attached

  • Proof of purchase (order number or receipt) is required

  • The product is defective or damaged from the supplier

  • You received the wrong size, color, or product

🤍 Items Not Eligible for Return

  • If more than 3 days have passed since receiving the product: returns or exchanges will not be accepted for items requested after 3 days from the delivery date.

    Please note that we cannot make exceptions for reasons such as late opening of the package, identifying an issue after wearing, or personal circumstances (e.g., travel or business trips).

  • If the item has been worn, washed, altered, or returned in poor condition

    ※ Items that show signs of use—such as washing, perfume or fabric odors, cosmetic stains, or other visible damage—will not be eligible for return or exchange.

    ※ Even if worn only once, the condition is no longer considered the same as when originally shipped.
    We kindly ask for your understanding that we cannot accept returns or exchanges in such cases, as the item is no longer in its original, resellable condition.

  • If the item was purchased in the wrong size or color due to the customer's selection

  • If the customer has changed their mind

  • For subjective dissatisfaction with fit, style, or feel

🤍 How to Start a Return

  1. Email us at dearjiah.studio@gmail.com with your order number and reason for return.

  2. Once your return is approved, we’ll send you instructions and the return address.

  3. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect from the supplier.

🤍 Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days (excluding weekends and holidays)

💌 In case you need help? 📬

Our customer support team is here for you! Reach out any time at dearjiah.studio@gmail.com, and we’ll be happy to assist with your order, shipping questions, or return requests.